FAQs

1. What products does E-Rex offer?
E-Rex provides a wide range of products including Health & Wellness, Sports & Outdoor, Home & Garden, Electronics, Home Furniture, and Kids’ School Accessories.

2. Where do you deliver?
We currently deliver across all locations within the United Kingdom.

3. How long does delivery take?
Orders are delivered within 1 week (7 working days) from the date of purchase.

4. How can I track my order?
Once your order is dispatched, you will receive updates and tracking details via email.

5. What payment methods do you accept?
We accept all major debit/credit cards, PayPal, and Apple Pay.

6. Can I return or exchange an item?
Yes, we offer a 7-day return and exchange policy. Items must be unused and in original condition with packaging.

7. What should I do if I receive a damaged item?
If your item arrives damaged or defective, please contact us within 7 days with photos or videos, and we will arrange a replacement or refund.

8. How do I contact customer support?
You can reach our support team through our website’s contact page or via email for any assistance.

9. Can I cancel my order?
Orders can be canceled before they are dispatched. Once shipped, cancellations are not possible, but you may request a return after delivery.

10. Is my personal information safe?
Yes, we use secure systems to protect your personal and payment information in accordance with our Privacy Policy.

E-Rex – Here to Help, Every Step of the Way.