Return & Exchanges
Return & Exchanges Policy – E-Rex
At E-Rex, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple and hassle-free return and exchange policy.
Return & Exchange Period
Customers may request a return or exchange within 7 days of receiving their order.
Eligibility
To qualify for a return or exchange:
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The item must be unused, unworn, and in its original condition
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All original packaging, tags, and accessories must be included
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Proof of purchase is required
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons (such as personal care products), unless they arrive damaged or defective.
Damaged or Faulty Items
If you receive a damaged or defective product, please contact us within 7 days with clear evidence (photos/videos), and we will arrange a replacement or refund.
Process
To initiate a return or exchange, please contact our customer support team with your order details. Once approved, instructions will be provided for the return process.
Refunds
Refunds (if applicable) will be processed after the returned item has been received and inspected.
E-Rex is committed to making your shopping experience smooth, fair, and reliable.
E-Rex – Shop with Confidence.